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Postage

IMPORTANT: For all UK Mainland deliveries there is a delivery charge of £6.95 (unless free shipping is indicated). This will be a registered delivery that will requires a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them, a £12 re-delivery charge will be incurred - the cost to W2 for doing this.
1. UK Mainland - Delivery time 3 - 7 working days
2. EU countries - Delivery time 5 - 10 working days.
3. USA and Canada - Delivery time 5 - 10 working days.

Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by W2 Products Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

The W2 - Whitbread and Wilkinson Commitment.
We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 10 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 24 hours.
Please note that our couriers deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.

Complaints
Should you have a complaint of any nature, no matter how big or small, then please do not hesitate to contact a member of our customer service team as soon as possible on the details below. All communications will remain totally confidential and will be dealt with promptly (usually within 48 hours Monday to Fridays) and fairly. We will then endeavour to keep you completely informed with the progress.

E-mail: info@w2products.com
Telephone: 020 7922 1444
(between the hours of 10.00am and 5.00pm)